Email and Phone Support

SmarterTools offers a variety of support tickets that customers can utilize for technical assistance. For more information on the support ticket options available and answers to common questions, please refer to the SmarterTools Support Policy.

Email Support - BUY NOW 

$50 per ticket

An Email Ticket can be used to resolve a technical issue via email during normal business hours and will expire 12 months from the date of purchase. After purchasing an Email Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal. Support tickets are answered in the order they are submitted with an initial response typically within four business hours. 

Phone Support - BUY NOW

$80 per ticket

A Phone Ticket can be used to resolve a technical issue via email and phone during normal business hours and will expire 12 months from the date of purchase. If the issue requires remote server access, a Phone Ticket or Emergency 24x7 Ticket is necessary. After purchasing a Phone Ticket, customers will need to submit the ticket using the Tickets section of the Support Portal. Support tickets are answered in the order they are submitted with an initial response typically within four business hours. 
 
NOTE: All support tickets expire 12 months from the date of purchase.

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I have purchase a email ticket to seek for assistance on my email account and waited for more than 24hr. I am able to sent but not able to receive? How long does it take for someone to contact me and assist me further?
LAURIE CHIN (May 16, 2015 at 2:50 AM)
Hey Laurie!

It looks like you purchased the ticket but haven't submitted it at our portal. We allow tickets to be purchased in advance and sit in customer's accounts until they're ready to use them. That's why you didn't get contacted in regards to your ticket, you'll first need to submit it. Click on the Tickets tab and then click Create Ticket.

Hope this helps!

Andrea Rogers (May 18, 2015 at 10:11 AM)

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