Preview pane isn't scrolling properly in Firefox

The recent update to version 27.x of the Firefox browser is causing issues across the Web with displays clearing out when page scrolling either up and down or left to right. This can cause issues for users as tickets won't display properly in the preview pane of SmarterTrack. The issue was reported to the Firefox team and a fix is scheduled to be rolled out. More information is available about the Firefox 27.x bug here at Bugzilla.

Indications are that the BETA of Firefox 28 fixes the issue, but our testing has confirmed that the bug still exists. For now, users are recommended to re-download the latest Firebox 26.x version that is best suited for their operating system. Firefox downloads can be found at the Mozilla FTP site.

 

Learn more about SmarterTrack’s email ticket system and how it will help you improve your customer service.

Add Feedback