To send emails in SmarterTrack you will need to configure the SMTP settings for the Brands and Departments. These are the settings you will need to enter when using Outlook 365 and Gmail. For more information on how to configure the SMTP settings please refer to the knowledge base article -- Send Automated Emails from SmarterTrack
Applies to SmarterTrack 6.x - 12.x
Office365 with SSL
SMTP Server: This should be your mail server name. (e.g. smtp.office365.com)
SMTP Security: Enable SSL
Office365 with TLS
SMTP Server: This should be your mail server name. (E.g., smtp.office365.com)
SMTP Security: Enable TLS
SMTP Server: smtp.gmail.com
Port: If SSL is enabled use Port 465. If TLS is enabled use Port 587.
Auth Username: This will be your full Gmail address. (e.g. email@example.com)
NOTE: When using Outlook365, if the "From Address" and "Auth Username" do not match, there is a potential need to configure "Send As" privileges for your mail server. Here is how you can configure this for Office365: http://support.microsoft.com/kb/2572646
. You may also need to set up SMTP relay on your Office365 account.
Learn more about SmarterTrack’s email ticket system and how it will help you improve your customer service.