Delete an Email Address on the Auto-complete List

Because most users send email to the same recipients, SmarterMail automatically pulls email addresses from your Sent Items folder, your contacts, the Global Address Directory (GAL), aliases and mailing lists and saves them separately from emails in your contacts list. These auto-saved email addresses are then used to auto-complete the To, Cc and Bcc fields when applicable.

On occasion, there may be email addresses that a user does not want auto-saved, such as a misspelled email address or an outdated email address no longer in use. For this reason, users can remove email addresses from the auto-complete list. NOTE: Addresses pulled from the GAL, aliases, mailing lists or a user's contacts cannot be deleted from the auto-complete list.

Applies to SmarterMail 8.x - 15.x

  1. Log into SmarterMail as a user.
  2. Click the Settings icon.
  3. Expand the My Settings and Advanced Settings folders in the navigation pane.
  4. Click Auto-complete. A list of email addresses that have been automatically saved in SmarterMail will load in the content pane.
  5. Select the desired email address(es) and click Delete.

For more information, please refer to the Auto-complete page of the SmarterMail Online Help.

 

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Hello,
This feature doesn't seem to be working on one of our email accounts. please help.

Aroon Maharaj (April 24, 2015 at 11:23 AM)
Hi Aroon. Can you give some more information on what's happening when a deletion is attempted?
Andrea Rogers (April 24, 2015 at 11:50 AM)

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