Create a Default Signature for Tickets

To ensure consistency among all departments and groups within the company, administrators can create custom signatures that agents will use on all ticket correspondence.

Applies to SmarterTrack 11.x-12.x

  1. Login to the SmarterTrack management interface as a system administrator.
  2. Click the settings icon.
  3. Expand the Configuration folder and click on Tickets.
  4. Click the Signatures tab.  A list of available signatures will load in the content pane.
  5. Click New in the content pane toolbar.
  6. Complete the following required fields: Brand, Department, and Group.
  7. Type the text of the signature.
  8. Click Save.

Applies to SmarterTrack 6.x - 10.x

Follow these steps to create a custom signature in SmarterTrack:

  1. Log in to the SmarterTrack management interface as the administrator.
  2. Click the settings icon.
  3. Expand the System Settings and Tickets folders in the navigation pane.
  4. Click Signatures. A list of available signatures will load in the content pane.
  5. Click New in the content pane toolbar.
  6. Complete the following required fields: Brand, Department, and Group.
  7. Type the text of the signature.
  8. Click Save.

For more information, please refer to the Signatures section of the SmarterTrack Online Help.

NOTE: If the administrator has enabled custom email footer for agents in Ticket Settings, SmarterTrack will append the agent's custom email footer to the default signature. For more information, refer to the Ticket Settings section of the SmarterTrack Online Help.

 

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