Hi all,

Hey, I know this isn't an general IT forum, but one of my hosting clients is having a problem sending (or receiving) mail to/from any of their customers who use proofpoint.com for email security filtering. Proofpoint will provide no support to non-customers (makes sense) but I tried contacting them anyway. Does anyone here either have a proofpoint account or a customer with a proofpoint account that wouldn't mind opening a ticket for a specific domain name? My customer's web site was hacked a few weeks ago (not my problem) and even though their web site was cleaned up, their domain name gets blocked (dropped) by proofpoint (inbound or outbound!) for all email. Even forwarding an email from their domain via a Gmail or Yahoo account to a proofpoint protected domain will trigger a drop. I figure it was worth a shot to ask the community here, as it's tangentially (very tangentially...) connected to SmarterMail...

Thanks,

Matt