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Merging Tickets Not Displaying Selection to Choose Primary
Problem reported by Jim Rosemary - 4/24/2024 at 5:26 PM
Submitted
We can select two or more tickets, then in the "Action" menu select "Merge".  The "Merge Tickets" pop-up appears and contains the instruction, "Select the ticket to be the primary:".  However, there is no list of tickets displayed in the pop-up, and it will not allow selection from the main ticket list/pane.  

Am I doing something wrong or is this a bug?
Jim Rosemary
New Tech Web, Inc.

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Kyle Kerst Replied
4/25/2024 at 7:11 AM
Employee Post
Hello Jim! I think we'll need to take a closer look at this so I'm going to get a ticket started for you now.
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
1
Tony Scholz Replied
4/25/2024 at 12:03 PM
Employee Post
Hello Jim, 

When you are doing this how are you doing it. For example. Here I am selecting three tickets, right-clicking and selecting merge


Then I get the popup with the ticket option 


Are these the steps that you are following?
Tony Scholz System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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