Back to Community Threads
2
Webmail and Firefox
Problem reported by Cris Mead - 3/18/2024 at 7:41 AM
Submitted
Started having issues when using Smartermail's Webmail and firefox. I havn't determined if a firefox update broke anything. (smartermail version 8825, firefox version 123.0.1)

My issues are:
  • Logging in successfully does not remove the login screen and load the mail page. But logging in, then refreshing the page it will load properly.
  • popup windows, like when deleting multiple emails, I can not click either Cancel or Delete.
  • While logged in as administrator, I can not click on "Mailing lists" tab when checking domains, clicking on it changes the 'button' colour like it's been presses, but it does not load.
  • Again as admin, the screen is refreshing weird, hard to reproduce. but the top menus will be in the middle

4 Replies

Reply to Thread
0
Is it only firefox ?
Do you happen to have PLESK installed on the server ?
We had a similar issue 
www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
0
Cris Mead Replied
3/22/2024 at 9:03 PM
Update: Build 8839 seems to have fixed it all
1
Rod Strumbel Replied
3/23/2024 at 11:55 AM
Latest release of Firefox has stability issues.
We use it for prototyping web developments and it is crashing regularly.
1
Kyle Kerst Replied
3/25/2024 at 10:55 AM
Employee Post
I had some similar click behavior issues in Chrome over the last couple of weeks too. They seem to come and go but when it happens absolutely nothing works the way it is supposed to. I wonder if this is one of the dreaded downsides to common engine frameworks in our browsers!
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Unblock / Allow Browser Notifications in SmarterMailSmarterMail > Domain/User Configuration and Management
Enabling Screen Sharing for Online MeetingsSmarterMail > Installation and Configuration
Browser Behavior and Mixed Content Email MessagesSmarterMail > Troubleshooting
Customizing SmarterMail's Webmail InterfaceSmarterMail > Installation and Configuration
Contact Groups in WebmailSmarterMail > Desktop and Mobile Synchronization