You've gotta make sure your SQL database and database connection are UTF-8. That's what I would check first.

Hi Ron,

Thanks for the suggestion.

The SQL database was created by the SmarterTrack installation, so I believe the UTF-8 may already be configured by the installation script.

I am more looking for a change in the tool use to reply to thread in Smarter Track that will already include emojis like the screenshot below from a popular forum software.  The idea is for the users to be able to insert emojis by just clicking the emoji as shown below.