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What is SMTP Error 602
Question asked by Brian A. - 1/8/2024 at 10:07 AM
Unanswered
I can't seem to find anything about what 602 is. I'm getting a bunch of these lately.

Delivery has failed to these recipients:

user@domain.con

Subject: Re: email subject

Remote Server returned: '602 Attempted to send the message to the following IPs:
xxx.xxx.xxx.xxx, xxx.xxx.xxx.xxx'

6 Replies

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Kyle Kerst Replied
Employee Post
The 602 error is a generic failure notice and you'll need to log on to SmarterMail as a system administrator,  navigate to Manage>Troubleshooting>View Logs to search the Delivery log for this attempt in order to find the underlying error that prevented delivery. 
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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rick Replied
Turning off "Enable TLS if supported by the remote server" located inside the domain's settings (under the Options card, Security) resolved this for me.

Not sure why.
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Brian A. Replied
Turning off "Enable TLS if supported by the remote server" located inside the domain's settings (under the Options card, Security) resolved this for me.

Not sure why.
I think the issue is because the recipient's SSL Certificate is expired. The customer wants all TLS turned off for their domain because they don't want to deal with it. [Facepalm]
1
Kyle Kerst Replied
Employee Post
You should be able to turn TLS usage off on a per-domain basis in our latest release in the domain's settings on the Security card at least.  Not to say its a good idea, but it IS doable :-P
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
1
Getting shit load of these...

Error: 602 Failed to connect to the recipient's mail server.  No MX records were found for the 'i-invest.se' domain. Status: 544 5.4.4 Host not found (not in DNS).Attempted to send the message to the following IPs:      77.111.240.13

Looking forward to seeing this resolved.
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Steve Gaston Replied
Just seen this!

For me the message is

"Certificate ChainStatus has returned a non empty array."

-- EDIT --
The "solution" given above as per on a domain basis has worked

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