It definitely sounds like they aren't making it easy for third-party administrators to get to the bottom of this stuff. Another thing we've seen (albeit with Gmail) is that occasionally they'll implement new requirements/standards on some of their servers as a test, so maybe something similar is happening here and they keep quiet about it for that reason.
Kyle Kerst
System/Network Administrator
SmarterTools Inc.
(877) 357-6278
www.smartertools.com