Enable DKIM

Question asked by Brandon Taylor - 10/31/2022 at 9:07 AM

Answered

I am looking to enable DKIM in our SmarterMail. I have setup the DNS record and verified that it is presenting via several external analysis tools, such as MXToolbox and dmarcian. However, even though I've waited a long time - over a week - SmarterMail still continues to show the "Email Signing" prompt with the record and will not continue on with configuration.

4 Replies

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Zach Sylvester Replied

10/31/2022 at 9:29 AM

Employee Post Marked As Answer

Hey Brandon,

Thanks for reaching out to the community. This is a known issue that will be fixed in the next major release.

To work around this issue go to Settings->General and set the DNS servers to 1.1.1.1 and 8.8.8.8 or if they are already set to that make the fields blank then save. After doing this try to enable DKIM again.

After enabling DKIM you can safely reset the settings you had before if you wish.

Please let me know if this helps.

Kind Regards,

Zach Sylvester System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

Brandon Taylor Replied

10/31/2022 at 10:43 AM

Hi Zach,

Thank you for the information and for confirming my suspicion that this is a bug. To confirm, this is the Settings -> General tab within the same portal that I configure DKIM in? Or am I mistaken? For whatever reason, I am not seeing any DNS settings in that menu.