Just a quick update for everyone on this! Early this morning we experienced a rather large-scale DDoS against our datacenter provider. This affected several customers, including SmarterTools. We were notified immediately and worked with our datacenter directly to help track down the source of the attack and to help mitigate the issue.

As you may be aware, large-scale attacks such as these can take time to resolve, and they’re never resolved as quickly as you want. Thankfully, we are at a point where the attack is contained, and all services have returned to normal. Please let us know if you see any further issues with our sites and services.

We will continue to work with our providers to ensure all services remain online and available. We understand how these types of disruptions inconvenience you and your own customers, and we are committed to learning from this and working with our partners to improve things moving forward.

Thank you for using SmarterTools products!

The SmarterTools Team

Thank you for the update. I was wondering why the community pages were timing out this morning. That certainly explains it. 

So our team got a phone call alert from uptime robot because we use the diagnostic page of SmarterMail to ensure max uptime. The call indicated SmarterMail was down.

Then we log on to our SmarterMail solution and everything is working fine. So the alert wasn't making sense.

So then we put 2 and 2 together and realized that the diagnostic page reaches back home to SmarterTools, therefore a page timeout triggered the alert.

I just wanted to share our story :)

Ron

Huh that's no luck Ron. I guess it's the part about the licensing check on the status page, that might call back home to verify the license is valid...?

Sebastien, yes you are exactly correct.