I've been asking for this for a while now... We have customers who saying that addresses are removed, and no one knows why, wasnt a manual unsub, wasnt done by anyone who has admin access, they just vanish.

Would be great if it said why like "Unsub Link" or "Bounce Threshold" or "API" or "Admin Removed" or something to at least give us a spot to start at.

Also would be great if SM did more logging that the customer could see into without having to contact us. Show a list of unsubed users and the reason next to it with the date/time.

Does the mailing list log not show anything?  Below are a few examples of how a subscriber is removed and what the log would show.  The mailing list log must be set to Normal or Detailed.

Mailing list administrator removes the subscriber:
{TheMailingList}: Unsubscribed {subscriber email address} - From web interface

Subscriber clicks on the UNSUBSCRIBE link:
{TheMailingList}: Unsubscribed {subscriber email address} - Received unsubscribe email

The subscriber email address returns too many bounces:
{TheMailingList}: Unsubscribed {subscriber email address} - Bounces={num of bounces}

Subscribers {email addresses} were unsubscribed from the list: {list name}

All subscribers were unsubscribed from the list: {list name}

Hello Robert,

No, there is nothing in the log about the users that are removed from the list.

Also  (I already explained this in the original post)

- In the 7531499 debug log the domain name is missing from the list {list name} and it's kinda annoying when multiple lists with the same name exists in different domains, like common ones for example "news".

- In the detailed Mailing list log, the Subscriber address is not the real address, it's  "<newsletter_name>-<randomstring>@<domain>" 

Exemple for a bounce increment:

[2020.09.23] 10:58:11.538 [27172568] list@domainch: Bounce received - Recipient Address: list-7ac40e20956c438496b9de328c732a8f@domain.ch; incrementing bounce count

For this exemple, to get the real address, I tried to grep this random id in the mailing list subscribers json files but without success.

But other than that I wasn't able to find any corresponding log entries for our customer disappearing subscribers. It just vanishes every few days and he has to re-add them.

NOTE: This issue is secondary, please can we focus on the introduced IMAP issues first ?

Thank you Robert.

Hello,

After digging a bit more the detailed mailing list log, I've found entries for removals due to bounce

I was not finding them because I was originally searching the log for the mailing list domain name

As the mailing list domain name is not reported on the line but only the mailing list name it doesn't help much when you're looking for all unsubscribes for a given domain.

[2020.09.23] 18:47:21.844 risks: Unsubscribed xxx@xyz.ru - Bounces=2
[2020.09.24] 13:56:31.414 comite: Unsubscribed xx.xx@abcd.ch - Bounces=2
[2020.09.24] 16:31:44.594 risks: Unsubscribed xx.Ilia@xyz.com - Bounces=2
[2020.09.24] 16:31:44.594 risks: Unsubscribed xy.xy@defg.ru - Bounces=2
[2020.09.24] 16:34:47.437 risks: Unsubscribed xxx@pqrst.ru - Bounces=2

So now I'm going to try to track down why it bounced.

EDIT: Is there a way to change the bounces before removal threshold for all existing domains ? I can't where the default threshold is configured and where to apply it globally.

I would like to raise it a bit for troubleshooting purposes.

Unfortunately, there is no way currently to propagate that particular setting to all domains. I noted on the bug task that the mailing list name is not included with the unsubscribed line and that that setting cannot be propagated.  I also noted the other remarks from your previous comment.

Would be great if this was easily seen by users, not having to contact us to go through debug logs etc. An area in the maillist section that shows users that were removed, why with the date/time.

I have subscribers being removed by the server for bounces BUT before they reach the automatic bounce removal threshold which I set to 5. Five bounces before being automatically removed from list(s).

v7544

Hello,

I want to update this thread to let you know that in our case we were able to track the the reason for the removal and it was were real bounces generated from our outgoing gateway, because some of the mails were considered spam by rspamd.

This because it thinks the sender/reply-to/enveloppe-from is spoofed and it wasn't detecting the mail was from a mailing list.

We were able to mitigate this on our outgoing gateway and SmarterMail was not in cause for this issue.

Still I agree with the others that there is room for improvement for the mailing list owner to be able to track down these issues themselves, with for example a removal log in their mailing list admin panel, without needing our assistance.

Kind regards

It would also be nice that when unsubscribed that the email remains in the database as unsubscribed so no one in the future tries to re-add the email address that wanted to be removed.

Another item. It does not appear that there is a #SubscribeLink# command. It would be nice if you could add a Signup link to your email footer.

Ok I do see how to create a Subscribe link, some think like this  

mailto:stServ@domain.com?subject=SUBSCRIBE TAXBULLETINLIST&body=SUBSCRIBE TAXBULLETINLIST

We have dealt with angry customers and "bounces before removal" several times in the past.  It really is a pain in the ***.

We wish SmarterTools would default this setting to 0 (disable).

However, 0 does not disable.  You technically can't disable.  You have to set it to 65,000 or some other astronomical integer that you hope is never reached.

Ron

Hey Guys, 

There was a bug in 8083 and possibly older versions where if you made a change on the domain it would revert the bounces before removal to the default value. This has been fixed in 8097 Mar 3 2022. 

I will go ahead and submit a feature request to be able to disable the bounces before removal setting. 

Have a great rest of your week. 

Kind Regards, 

Zach, this would be fantastic to not have to worry about anymore. Sometimes customers are livid when their recipients drop.

Unable to see the option to change the bounce limit for mailing list user, we too are facing the same issue of user being automatically removed from mailing list.

Hello, 

This option can be found by going to the domain then the General settings tab and you will see a mailing list card. 

Thank you

I dont have that at all in the domain settings....

Brian, 

Do you have mailing lists enabled for the domain? ( what version of SmarterMail are you running? ) 

DOOOOOOH

HAHAHAHa Its late here in Switzerland.....

No I dont. It showed when I enabled it. Sorry for asking stupid questions....