Can we do following in Smarter Track ?
1. Be able to mark a ticket comment as secure, so that the contents are not sent to customer instead it tells them to log into the portal to view the reply securely. Employees and customers both need this feature.
2. Be able to delete secure ticket comments automatically once the ticket is marked completed.
3. Be able to encrypt the contents of the secure ticket comments in the database.
Even if these functions are not available out of the box but can be done via custom codes that would be great to know.