Hey there,
Some quick questions to help troubleshoot:
- At Troubleshooting > View Logs, are you able to successfully see the Delivery and SMTP logs?
- Have there been any recent changes to the log path? Changing the log path would not take effect until you restart the SmarterMail service. Is it possible the log path was changed without restarting the service?
- If enabled, what is your threshold for Delete Log Files After? Is it possible the log files from previous days have already been deleted?
- Did you recently upgrade to version 16.3?
Thanks!
Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com