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"NaN" shows up in the body of every email composed via webmail
Problem reported by Joe Dellaragione - 8/17/2017 at 5:58 AM
Resolved
So when any of my users logs into webmail and clicks COMPOSE the body of the message is prefilled with "NaN". 

Any idea what is causing this? I went through the settings and I have no custom footer set and I have not made any other changes EXCEPT for setting up throttling which should not affect this. 
 
Any ideas? This is happening to ALL users ... 

8 Replies

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Employee Replied
Employee Post
Hi Joe,
 
This isn't something I've seen before. What version of SmarterMail are you running? 
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Joe Dellaragione Replied
Latest version ... I just upgraded last week. 
 
Screen shot attached: 
 
https://drive.google.com/file/d/0B_pT1P_i67d9QjI4RF9jWkd5Q0E/view?usp=sharing
 
Tried it on IE and Chrome. 
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Bryan Zimmerman Replied
I also get that a lot when replying to emails. When I hit reply or reply all the email body displays NaN instead of email being replied to.
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Joe Dellaragione Replied
Thanks! Looks like a SM issue, could we get this sent over to engineering?
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Employee Replied
Employee Post
Does this only happen on reply/forward or do you also see it on a new blank message?
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Joe Dellaragione Replied
For me its on NEW emails. The other poster gets it in replies.
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Bryan Zimmerman Replied
I get it sometimes in all cases. New, Reply, Reply All, Forward
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Employee Replied
Employee Post
Hello all,
 
This issue will be fixed in our next build.

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