SM 16 Mailing list subscribers sort by bounces

Problem reported by Matthew Shepard - 6/14/2017 at 8:31 AM

Resolved

We are having a problem sorting by bounces when looking at the subscribers in a mailing list. We go in and look at the list of subscribers and then click on bounces to sort it by bounces and the little sort arrow appears but the list does not change at all.

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Employee Replied

6/14/2017 at 2:25 PM

Employee Post

Thank you for the report, Matthew! I'm seeing this behavior as well in SmarterMail 16.0.6369. I'll send an update here when things are fixed!

Matthew Shepard Replied

6/14/2017 at 2:33 PM

Awesome, thanks!

Derek Curtis Replied

6/15/2017 at 9:56 AM

Employee Post

This is fixed and will be in the release on June 16th.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Matthew Shepard Replied

6/15/2017 at 10:06 AM

Fantastic Thanks.

echoDreamz Replied

6/19/2017 at 12:54 PM

It is not fixed it seems. Clicking the "Bounces" header changes the list of emails displaying like it is ordering descending, but the bounces indicate 0 still. There are subscribers with 1 - 4 bounces.

Employee Replied

6/21/2017 at 4:48 PM

Employee Post

I am unable to replicate this issue as stated.

I have tried adding subscribers in a way that would make it obvious the sort by bounces was working, and it does. I have tested subscriber's bounce counts incrementing. I've even had a subscriber's bounce count increment to the point they were booted from the list. So from what I can tell both bounces and the list sorting are working.

Do you have a particular way of replicating this? Are you sure that you have subscriber's with bounces? Also, are you on the latest release?

Roman Buzinov Replied

6/21/2017 at 5:10 PM

Yes, of course we are on the latest release :).

I've sent in ticket already about this with Matt showing screenshots. Yes, we do have subscribers with bounces

Matthew Shepard Replied

6/21/2017 at 5:44 PM

I just checked it. It looks for us that it only sorts the page you are on. If you have multiple pages of subscribers; then the first time you click it; it throws all the subscribers with more than zero bounces to the last page. After that every other time you click the "bounces" header, it only sorts that page.

Employee Replied

6/22/2017 at 4:57 PM

Employee Post

Subscribers not sorting by bounces correctly has been fixed and will be in the next release.

Matthew Shepard Replied

6/23/2017 at 6:53 AM

Awesome possum. Thanks for continuing to be on top of this.

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