Email routing to specific agent
Question asked by Eric Krauska - January 24 at 6:48 AM
What is the proper way to set up SmarterTrack to check multiple email addresses for new tickets to be created via email and have the corresponding ticket routed to a specific agent based on that email address?
If someone sends an email to generalhelpdesk@companyname.com then that ticket goes to the general help desk queue.
If someone sends an email to agent1@company.com then that ticket is routed directly to Agent 1.
If someone sends an email to agent2@company.com then that ticket is routed directly to Agent 2.

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