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Constant Contact Delivery Issues
Problem reported by Matthew Job - November 17, 2016 at 6:00 PM
Submitted
I have a client that uses constant contact, and they can not get their campaign emails
 
message in SMTP logs shows up, message shows in Delivery logs, but is no where to be found
 
[2016.11.17] 00:01:05 [208.75.123.131][23891486] rsp: 220 mail.domain.com
[2016.11.17] 00:01:05 [208.75.123.131][23891486] connected at 11/17/2016 12:01:05 AM
[2016.11.17] 00:01:05 [208.75.123.131][23891486] IP in whitelist
[2016.11.17] 00:01:05 [208.75.123.131][23891486] cmd: EHLO ccm23.constantcontact.com
[2016.11.17] 00:01:05 [208.75.123.131][23891486] rsp: 250-mail.domain.com Hello [208.75.123.131]250-SIZE 31457280250-AUTH LOGIN CRAM-MD5250-8BITMIME250 OK
[2016.11.17] 00:01:06 [208.75.123.131][23891486] cmd: MAIL FROM:<AR+l4ppcPTbS5KECdQ8ERwA==_1107937355117_5MaBkLZqEeOmydSuUoBpBQ==@in.constantcontact.com>
[2016.11.17] 00:01:06 [208.75.123.131][23891486] rsp: 250 OK <ar+l4ppcptbs5kecdq8erwa==_1107937355117_5mabklzqeeomydsuuobpbq==@in.constantcontact.com> Sender ok
[2016.11.17] 00:01:06 [208.75.123.131][23891486] cmd: RCPT TO:<User@Domain.com>
[2016.11.17] 00:01:06 [208.75.123.131][23891486] rsp: 250 OK <User@Domain.com> Recipient ok
[2016.11.17] 00:01:06 [208.75.123.131][23891486] cmd: DATA
[2016.11.17] 00:01:06 [208.75.123.131][23891486] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
[2016.11.17] 00:01:06 [208.75.123.131][23891486] rsp: 250 OK
[2016.11.17] 00:01:06 [208.75.123.131][23891486] Data transfer succeeded, writing mail to -1792362711780.eml
[2016.11.17] 00:01:11 [208.75.123.131][23891486] cmd: QUIT
[2016.11.17] 00:01:11 [208.75.123.131][23891486] rsp: 221 Service closing transmission channel
[2016.11.17] 00:01:11 [208.75.123.131][23891486] disconnected at 11/17/2016 12:01:11 AM
 
 
 
[2016.11.17] 00:01:07 [11780] Delivery started for ar+l4ppcptbs5kecdq8erwa==_1107937355117_5mabklzqeeomydsuuobpbq==@in.constantcontact.com at 12:01:07 AM
[2016.11.17] 00:01:10 [11780] Launching 'c:\Program Files\SNF\SNFClient.exe' command line exe.
[2016.11.17] 00:01:10 [11780] Command line exe finished.
[2016.11.17] 00:01:15 [11780] Spam check results: [_REVERSEDNSLOOKUP: passed], [_BAYESIANFILTERING: failed], [_INTERNALSPAMASSASSIN: 1:1], [_SPF: Pass], [_DK: None], [_DKIM: Pass], [BARRACUDA CENTRAL: passed], [FIVE-TEN: passed], [HOSTKARMA - BLACKLIST: passed], [HOSTKARMA - BROWNLIST: passed], [HOSTKARMA - WHITELIST: failed], [SORBS - ABUSE: passed], [SORBS - DYNAMIC IP: passed], [SORBS - PROXY: passed], [SORBS - SOCKS: passed], [SPAMCOP: passed], [SPAMHAUS - PBL: passed], [SPAMHAUS - PBL2: passed], [SPAMHAUS - SBL: passed], [SPAMHAUS - XBL: passed], [SPAMHAUS - XBL2: passed], [SURBL: passed], [UCEPROTECT LEVEL 1: passed], [UCEPROTECT LEVEL 2: passed], [UCEPROTECT LEVEL 3: passed], [URIBL: 3 results failed]
[2016.11.17] 00:01:16 [11780] Starting local delivery to User@Domain.com
[2016.11.17] 00:01:16 [11780] Delivery for ar+l4ppcptbs5kecdq8erwa==_1107937355117_5mabklzqeeomydsuuobpbq==@in.constantcontact.com to User@Domain.com has completed (Delivered) Filter: None
[2016.11.17] 00:01:16 [11780] End delivery to User@Domain.com
[2016.11.17] 00:01:16 [11780] Delivery finished for ar+l4ppcptbs5kecdq8erwa==_1107937355117_5mabklzqeeomydsuuobpbq==@in.constantcontact.com at 12:01:16 AM    [id:-1792362711780]
 
 

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kevind Replied
November 17, 2016 at 7:04 PM
Here's one possibility for missing messages...
 
Check to make sure they didn't use Block Sender. A user can hover over the To: address in webmail, click Block Sender, and all messages sent from their address get permanently deleted.
 
 
Don't ask me why this button even exists, especially on the To: field! Recently it was updated to say "You cannot block yourself." which is ridiculous. The button should be eliminated as 99% of users don't know how to use it and the 1% can create a filter manually.

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