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Ticket Reply Template
Question asked by Nathaniel Aylard - November 3, 2016 at 6:38 AM
Unanswered
Hi,
 
I was wondering if its possible to change a reply to a ticket is sent. Rather then emailing what was written to our clients, we have cases where we need to just inform them their ticket has been replied to and they need to login to see the response, etc... Is this possible?
 
Thanks a bunch for any input.

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