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SamrterMail Web Server service often stops without advice
Problem reported by Gabriele Maoret - August 29, 2016 at 12:10 AM
Submitted
The SmarterMail Web Server service stops itself often without any advice.
This is a big issue.
 
My Server is a SmarterMail Professional 15.3.xxx on a dedicated  Windows 2012 R2 machine without any other software (all Windows Updates applied).

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Bruce Barnes Replied
August 29, 2016 at 12:58 AM
Have you checked both the SmarterMail and Windows logs?
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
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Paul Blank Replied
August 31, 2016 at 4:29 AM
You can probably set the service to restart if it quits - in the Recovery tab of ths IIS service (World Wide Web Publishing Service), when running services.msc - but it's likely a symptom of another issue, as you suspect.
 
I have had services quit without warning, when a hard drive of a mirrored pair was failing, for example. Obviously there can be other reasons. You might try a chkdsk x: /f  (where x = the drive letter) from an elevated command prompt, which would require a server restart if it's the boot volume. If it's not the boot volume, you might want to stop the SM service and IIS before commencing.
 
As Bruce is suggesting, check the logs (including Windows events).
 

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