2
Folder auto-clean inactive rule running
Problem reported by Iacovos Zachariades - August 10, 2016 at 11:55 AM
Being Fixed
Since upgrading to SmarterMail Enterprise Edition Version 15.2.6039, certain mailbox owners began complaining about missing mail from their "Sent Items" folder. There were 3 inactive and 2 active folder auto-clean rules set globally, with domains and user typically allowed to override. The two active rules were set to clean the "Deleted Items" folder and the "Junk E-Mail" folder. One of the inactive rules cleaned "Sent Items" down to a certain size. Of the users that complained, none of them showed additional auto-clean rules for the domain or the individual mailboxes.
 
It wasn't until I turned up the detail level for logging auto-clean folders that I got the first clue of what was actually happening. We were restoring mail back to customers, only to see the messages disappear again. The logs correlated times with "Removed XXXX email(s) from folder sent items" for the mailboxes in question. 
 
I have since removed the inactive rules, and for another measure, stopped allowing domains to override the settings. What is going on here?

3 Replies

Reply to Thread
0
Bruce Barnes Replied
August 12, 2016 at 3:48 AM
Check to see if the individual users have thier own rules setup. You will have to impersonate esch yser to do so, but when only a few users complain, it's usually something they created themselves
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Bruce Barnes Replied
August 12, 2016 at 9:35 AM
What about personal roiting or filtering rules?
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Rod Lasky Replied
August 12, 2016 at 1:00 PM
Employee Post
Hi Locovos.  There's a known issue where the auto-clean rule will fire, even if that rule is not marked enabled.  This will be fixed in our next minor release.  
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread