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Chat Reporting
Question asked by Brett Humphries - July 22, 2016 at 8:02 AM
Unanswered
Does anyone currently use or know of a third-party utility that would give some reporting capabilities to chat sessions?
 
We have a customer that is interested in using chat, but would like to be able to have usage statistics.
 
I know you can search the conversations via keywords and dates or by user.
 
But we're after more detailed information:
    
    * What time a conversation took place between two users (could technically be done with the keyword search)
    * How much time a particular user is spending on chat
    * How much time user A is spending talking to user B (or C or D, etc.)
    * Other possible scenarios
 
Is there something out there? I know it's all kept in log files that could be searched so we could build something. But hoping not to have to reinvent the wheel if it's already out there.
 
Thanks,
 
Brett

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