msn, outlook, hotmail deliverability issue
Problem reported by Dominick Meccarielli - June 16, 2016 at 8:27 PM
Emails show being delivered to msn, outlook, or hotmail addresses but they are not being received by the recipient at all. Not even in Junk mail. We have proper DKIM, SPF, and DMARC. We also monitor and are not on any RBL's with MXToolbox. We also participate in Microsoft's SMDS and JMRP. We can send to all other providers. 
I submitted a ticket to Microsoft and they will not offer an explanation of the block. Their reply is below. Further below is a detailed log of the email to @outlook.com address. Any help is greatly appreciated.
***Microsoft Reply***
We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.
Not qualified for mitigation
Our investigation has determined that the above IP(s) do not qualify for mitigation. These IP(s) have previously received mitigations from deliverability support, and have failed to maintain patterns within our guidelines, so they are ineligible for additional mitigation at this time.

Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: ://mail.live.com/mail/policies.aspx

To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.

Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates.

Junk Email Reporting program (JMRP) When an Outlook.com user marks an email as "junk", senders enrolled in this program get a copy of the mail forwarded to the email address of their choice. It allows senders to see which mails are being marked as junk and to identify mail traffic you did not intend to send. To join, please visit ://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home_options_form_byemail&ct=eformts

Smart Network Data Services program (SNDS). This program allows you to monitor the ‘health’ and reputation of your registered IPs by providing data about traffic such as mail volume and complaint rates seen originating from your IPs. To register, please visit ://postmaster.live.com/snds/

There is no silver bullet to maintaining or improving good IP reputation, but these programs help you proactively manage your email eco-system to help better ensure deliverability to Outlook.com users.

Thank you,

Outlook.com Deliverability Support

** end reply **


****server log****

[2016.06.16] 11:55:27 [10593] Delivery started for info@clickdriven.com at 11:55:27 AM
[2016.06.16] 11:55:42 [10593] Skipping spam checks: No local recipients
[2016.06.16] 11:55:46 [10593] Sending remote mail for info@clickdriven.com
[2016.06.16] 11:55:46 [10593] Initiating connection to
[2016.06.16] 11:55:46 [10593] Connecting to (Id: 1)
[2016.06.16] 11:55:46 [10593] Binding to local IP (Id: 1)
[2016.06.16] 11:55:46 [10593] Connection to from succeeded (Id: 1)
[2016.06.16] 11:55:46 [10593] RSP: 220 SNT004-MC1F29.hotmail.com Sending unsolicited commercial or bulk e-mail to Microsoft's computer network is prohibited. Other restrictions are found at http://privacy.microsoft.com/en-us/anti-spam.mspx. Thu, 16 Jun 2016 08:55:55 -0700 
[2016.06.16] 11:55:46 [10593] CMD: EHLO mail.clickdriven.com
[2016.06.16] 11:55:46 [10593] RSP: 250-SNT004-MC1F29.hotmail.com ( Hello []
[2016.06.16] 11:55:46 [10593] RSP: 250-SIZE 36909875
[2016.06.16] 11:55:46 [10593] RSP: 250-PIPELINING
[2016.06.16] 11:55:46 [10593] RSP: 250-8bitmime
[2016.06.16] 11:55:46 [10593] RSP: 250-BINARYMIME
[2016.06.16] 11:55:46 [10593] RSP: 250-CHUNKING
[2016.06.16] 11:55:46 [10593] RSP: 250-STARTTLS
[2016.06.16] 11:55:46 [10593] RSP: 250-AUTH LOGIN
[2016.06.16] 11:55:46 [10593] RSP: 250-AUTH=LOGIN
[2016.06.16] 11:55:46 [10593] RSP: 250 OK
[2016.06.16] 11:55:46 [10593] CMD: STARTTLS
[2016.06.16] 11:55:46 [10593] RSP: 220 SMTP server ready
[2016.06.16] 11:55:47 [10593] CMD: EHLO mail.clickdriven.com
[2016.06.16] 11:55:47 [10593] RSP: 250-SNT004-MC1F29.hotmail.com ( Hello []
[2016.06.16] 11:55:47 [10593] RSP: 250-SIZE 36909875
[2016.06.16] 11:55:47 [10593] RSP: 250-PIPELINING
[2016.06.16] 11:55:47 [10593] RSP: 250-8bitmime
[2016.06.16] 11:55:47 [10593] RSP: 250-BINARYMIME
[2016.06.16] 11:55:47 [10593] RSP: 250-CHUNKING
[2016.06.16] 11:55:47 [10593] RSP: 250-AUTH LOGIN
[2016.06.16] 11:55:47 [10593] RSP: 250-AUTH=LOGIN
[2016.06.16] 11:55:47 [10593] RSP: 250 OK
[2016.06.16] 11:55:47 [10593] CMD: MAIL FROM:<info@clickdriven.com> SIZE=2606
[2016.06.16] 11:55:47 [10593] RSP: 250 info@clickdriven.com....Sender OK
[2016.06.16] 11:55:47 [10593] CMD: RCPT TO:<clickdriven@outlook.com>
[2016.06.16] 11:55:47 [10593] RSP: 250 clickdriven@outlook.com 
[2016.06.16] 11:55:47 [10593] CMD: DATA
[2016.06.16] 11:55:47 [10593] RSP: 354 Start mail input; end with <CRLF>.<CRLF>
[2016.06.16] 11:55:47 [10593] RSP: 250  <22016dcfd54248c2960fcf1f75bf1f84@clickdriven.com> Queued mail for delivery
[2016.06.16] 11:55:47 [10593] CMD: QUIT
[2016.06.16] 11:55:47 [10593] RSP: 221 SNT004-MC1F29.hotmail.com Service closing transmission channel
[2016.06.16] 11:55:47 [10593] Delivery for info@clickdriven.com to clickdriven@outlook.com has completed (Delivered)
[2016.06.16] 11:55:50 [10593] Delivery finished for info@clickdriven.com at 11:55:50 AM    [id:53010593]


1 Reply

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Linda Pagillo Replied
June 20, 2016 at 8:10 AM
Hi Dominick. I have been researching this for the past hour and it looks like a lot of folks out there are having the same issue with no help to be found. I came across this one post from a guy who was able to contact some of the MS higher-ups via Twitter. Only after doing that, was he able to get his issue resolved. Here is the link to the post if you want to take a look and give it a shot: https://community.spiceworks.com/topic/1137645-microsoft-blacklisting-us-for-no-reason
Good luck!
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com

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