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How to mark message in Junk E-mail as read when filtered as spam?
Question asked by Neal Culiner - June 10, 2016 at 4:27 PM
Answered
I have users that are confused by "unread" filters in Outlook because the spam system moves new messages to the Junk E-mail folder.  So they sit in that folder as unread and are therefore shown still as unread.  Is there any way via the spam system that moves certain weights to Junk E-mail to set those messages as "read" or some other way to go through the folder without user-interaction to set all messages as read?
 
Thank you
SM15.latest ENT

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Alex Carnot Replied
June 13, 2016 at 3:21 PM
Employee Post
It is possible to set a content filter based on the spam weight that allows the action of marking an email as read. However it has to be applied on a per domain basis.
Alex Carnot
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Neal Culiner Replied
June 21, 2016 at 3:56 AM
If you go to your user account settings / WebMail tab and check the "Mark messages sent to junk as read" does the trick.  It's just an odd place for this setting as it would seem this is a web mail setting but it's not.
 

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