Mail not visible, only small content preview
Problem reported by Michel Petillion - May 7, 2016 at 11:04 PM
From time to time I receive tickets from mails, that are hardly readable. Only the first 2 lines are readable, the rest is giberish here is how it shows up in the ticket message:
Content preview: Here stands the first 2 lines of the mail [...] Content analysis details: (2.7 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 HTML_MESSAGE BODY: HTML included in message 1.1 MIME_HTML_ONLY BODY: Message only has text/html MIME parts 1.0 KAM_LAZY_DOMAIN_SECURITY Sending domain does not have any anti-forgery methods 0.6 HTML_MIME_NO_HTML_TAG HTML-only message, but there is no HTML tag X-Spam-Flag: NO PHNwYW4gc3R5bGU9ImZvbnQtZmFtaWx5OlZlcmRhbmE7IGNvbG9yOiMzMzMzMzM7IGZv bnQtc2l6ZToxMXB4Ij5HZWFjaHRlIEtsYW50LDxicj48YnI+QmlqIG5hemljaHQgdmFu IG9uemUgYm9la2hvdWRpbmcgYmxpamt0IG9uZGVyc3RhYW5kZSBmYWN0dXVyIG9uYmV0 YWFsZC4gPGJyPjxicj5IZXQgem91IGt1bm5lbiB6aWpuIGRhdCB1IGRlemUgZmFjdHV1 ciBvdmVyIGhldCBob29mZCBoZWVmdCBnZXppZW4uIFdpaiB2ZXJ6b2VrZW4gdSBkYWFy b20gdnJpZW5kZWxpamsgaGV0IG5vZGlnZSB0ZSBkb2VuIG9tIGRlemUgdGUgdmVyZWZm ZW5lbiBlbiBiaWprb21lbmRlIGtvc3RlbiB0ZSB2ZXJtaWpkZW4uIDxicj48YnI+PGEg aHJlZj0iaHR0cDovL3d3dy51d2FnZW5kYS5iZS9jbGllbnRzLzI0MDQwXzE3NjJfMjAx 
Anyone any clue how to solve this?

1 Reply

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Andrea Rogers Replied
May 11, 2016 at 1:56 PM
Employee Post
Hey Michel,
Thanks for reaching out. This isn't something I've seen happening before, but it could be a bug in the software. I'd encourage you to submit a ticket to our Support Department for direct troubleshooting. (We offer an Email Ticket for $50 or a Phone Ticket for $80.) They'll be able to determine what's causing this, and if it does happen to be a bug, your ticket cost will be refunded back to you.
If you need any help purchasing or submitting a ticket, please don't hesitate to ask.
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

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