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Overriding Auto-Responder Exclusions at the Domain Level
Idea shared by John Kisha - April 26, 2016 at 6:04 PM
Proposed
Logged in as a system admin I can easily locate the setting for "Auto-Responder Exclusions" and I have checked the box "Allow users to override personalization settings". But when logging on as a domain admin, I am not able to, or can't find where to actually edit that information. A user seems to be able to turn auto-responder on and off, but can't edit the level of spam to respond to. I'm totally perplexed. How can an individual user or at least a domain admin user edit that information?

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Andrea Rogers Replied
April 27, 2016 at 10:13 AM
Employee Post
Hello John,
 
Thanks for reaching with your question. These two domain settings are actually independent of each other.
 
Auto Responder Exclusions
Domain administrators and users don't have the ability to override the auto-responder exclusion level that is set by the system administrator for that domain.
 
Allow users to override personalization settings
The personalization settings referenced can be found here:
 
  • Logged in as System Admin
    • Settings > Personalization. These are the personalization settings chosen by the System Administrator. You can adjust the color scheme of the web interface, add a custom skin or directly enter your own custom CSS. (If you enable the setting here to allow domains to override, your domains will be allowed to set their own CSS and webmail colors. 
    • Edit a Domain > Click on Technical > Allow users to override personalization settings
  • ​Logged in as Domain Admin
    • If the system-level 'Enable domain to override' setting is checked, Domain Admins would see this setting: Settings > Domain Settings > Personalization. And will have the ability to enable users to override the settings.
  • Logged in as a User
    • If the system or domain admin allows the user to override personalization settings. They'll find them at Settings > Personalization. 
 
I hope this helps!
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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John Kisha Replied
April 27, 2016 at 8:09 PM
Thanks, Andrea.
 
But I guess even those totally clear instructions don't seem to be giving me the expected result. I've added links to three screen captures. 
 
1. Logged in as System Admin, selecting the domain and "Edit" to show the settings.
https://onedrive.live.com/redir?resid=B1EB52E4700298E0!262377&authkey=!AIWnP3Sd9vUgwQ0&v=3&ithint=photo%2cpng
 
2. Logged in as Domain Admin, selecting System, Domain. And as you will see, the option is not there.
https://onedrive.live.com/redir?resid=B1EB52E4700298E0!262378&authkey=!ADtDON0EPvyQ7Mk&v=3&ithint=photo%2cpng
 
3. Logged on as Domain Admin selecting Auto-Responder and the option to change it not available.
https://onedrive.live.com/redir?resid=B1EB52E4700298E0!262376&authkey=!AHIyIp12WJc53v8&v=3&ithint=photo%2cpng
 
So, I must still be doing something wrong. :(   Also, I'm assuming that "impersonate" is the same permissions wise as logging in with a username and password for the domain admin account.
 
Well, I tried to use hyperlinks but got an error that my account does not have permission to use them so I'm going to try just posting the links and see what happens.
 
 
 
1
Andrea Rogers Replied
April 28, 2016 at 10:33 AM
Employee Post

Hey John,

Yes, impersonating acts as though you've logged into webmail with that user's account; you see what they would. When you log in as the System Admin, you'll see a list of your domains. You can click Manage on one of the domains in order to impersonate that domain's primary administrator account. Once you're impersonating the Domain Admin, you'll see their personal "My Settings" folder along with their "Domain Settings" folder. In that folder is a list of the Users on that domain. You can go a step further and choose to Impersonate one of those users by clicking on the button in the toolbar above the grid. If you impersonate a user, the My Settings folder will be a copy of what that user will see. However, you'll still able to access the domain admin settings, which is why you would also see your Domain Settings folder. I hope that helps clarify. 

In addition, the URL restriction is part of the Community's spam protection; new accounts must be a few days old and have a certain number of posts before URLs can be hyperlinked. I was able to access your attached images though, and it looks like part of the problem is that you're actually logged in as the Domain Admin, which is why you won't see some of the settings I referenced. You'll need the System Admin login -- the same one you used to see the ‘Auto-Responder Exclusion’ and ‘Allow users to override personalization’ settings you mentioned in your first post. 

To clarify something though: Please understand that the ability for a Domain Admin or end user to change their Auto-Responder Exclusion rule set by the System Admin is NOT available. Regarding your 3rd bullet list and in your image, 3.png— the yellow flag you highlighted in red is just a notification letting you know what the rule is for your domain. You will not able to change it here. To change the rule, you would need to log in as the System Admin and adjust the rule, which will change it for every user on that domain

In your first bullet list, you mentioned you did this; however, the 1.png file linked first, what you've screenshot shows the Domain Administrator login. You need to be logged in as the System Administrator. So, depending how you got logged in as the Domain Admin, either log out and log back in with the System Admin credentials or go back to the System Admin tab. Then, click on the Domains icon, right click on the domain and choose Edit. This is what you'll see:

 

You then need to click on the Technical tab to see the Auto-Responder Exclusion for that domain:

This is the only location where you’re able to adjust the auto-responder exclusion rule. Whatever is set for the domain here will be shown to its Domain Admin and end users when they configure their auto-responder in 'My Settings'. 

I hope that helps clarify! Please let me know if you have any other questions or confusion.

Thanks,

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
John Kisha Replied
April 28, 2016 at 9:08 PM
OK I think that answers my question. Just to summarize, whatever the SYSTEM admin sets as the "Auto-Responder Exclusions" CANNOT be changed by the DOMAIN admin for their domain users. Correct?
 
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Andrea Rogers Replied
April 29, 2016 at 1:13 PM
Employee Post
I have changed this thread from a Question to a Proposed Idea, in order to facilitate tracking on a feature request:
 
The ability for a Domain Administrator to override the Auto-Responder Exclusion set by the System Admin for users on his domain. 
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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