It would make a lot of sense to have ST give us a report of all tickets for a given period.
The use case is: I oversee a group of support staff. I don't want to see a notification on each ticket that comes in. However, I do need to be aware of the tickets that are coming in. It would be good to have a report that could automatically email each night that shows the time, subject, sender, idle time, and status of the tickets for the day.
This would allow me as an administrator to keep in touch with what is going on regarding tickets, without have to have a bunch of email notifications set up so that I see every new ticket that comes in.