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[BUG] Bug when send e-mail to postmaster@domain.tld using SM 14.2
Problem reported by CLEBER SAAD - February 24, 2016 at 10:19 AM
Submitted
Hello,
 
If I try to send an e-mail to postmaster@domain.tld outside the Smartermail the SM cannot deliver the message.
The SMTP log contains the message and it's saved in the Spool. In the deliver log initiate the process the message and delete the message and it's not delivery to the recepient.
 
OBS: No AV on this server. Using SM 14.2.5711. 
In the old version 11.7 work's fine.
 
SMTP-LOG
========
13:58:47 [177.66.170.9][11066056] rsp: 220 sm05.inetweb.com.br
13:58:47 [177.66.170.9][11066056] connected at 2/24/2016 1:58:47 PM
13:58:47 [177.66.170.9][11066056] IP in authentication bypass
13:58:47 [177.66.170.9][11066056] cmd: EHLO smtp.mailserverpro.com.br
13:58:47 [177.66.170.9][11066056] rsp: 250-sm05.inetweb.com.br Hello [177.66.170.9]250-SIZE 52428800250-AUTH LOGIN CRAM-MD5250-8BITMIME250 OK
13:58:47 [177.66.170.9][11066056] cmd: MAIL FROM:<cleber.saad@inetweb.com.br> SIZE=3819
13:58:47 [177.66.170.9][11066056] rsp: 250 OK <cleber.saad@inetweb.com.br> Sender ok
13:58:47 [177.66.170.9][11066056] cmd: RCPT TO:<postmaster@sm06.inetweb.com.br>
13:58:47 [177.66.170.9][11066056] rsp: 250 OK <postmaster@sm06.inetweb.com.br> Recipient ok
13:58:47 [177.66.170.9][11066056] cmd: DATA
13:58:51 [177.66.170.9][11066056] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
13:58:51 [177.66.170.9][11066056] rsp: 250 OK
13:58:51 [177.66.170.9][11066056] Data transfer succeeded, writing mail to -136011999456.eml
13:58:51 [177.66.170.9][11066056] cmd: QUIT
13:58:51 [177.66.170.9][11066056] rsp: 221 Service closing transmission channel
13:58:51 [177.66.170.9][11066056] disconnected at 2/24/2016 1:58:51 PM
DELIVERY-LOG
============
13:58:49 [99456] Delivery started for cleber.saad@inetweb.com.br at 1:58:49 PM
13:58:57 [99456] Skipping spam checks: No local recipients
13:59:00 [99456] Delivery finished for cleber.saad@inetweb.com.br at 1:59:00 PM [id:-136011999456]
 
 

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Bruce Barnes Replied
February 24, 2016 at 11:11 AM
Look at the delivery logs to see why it was deleted as part of the delivery process
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
1
Bruce Barnes Replied
February 24, 2016 at 12:40 PM
Your delivery logs do not appear to be set to detailed.  If they were, they would contain a lot more information about the transaction.
 
To get the best troubleshooting information out of them, DELIVERY, POP, SMTP, and IMAP logs should always be set to DETAILED.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
1
CLEBER SAAD Replied
February 28, 2016 at 6:55 PM
This bug hás solved after upgrade to 14.3 version

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