[BUG] Bug when send e-mail to postmaster@domain.tld using SM 14.2

Problem reported by CLEBER SAAD - 2/24/2016 at 10:19 AM

Submitted

Hello,

If I try to send an e-mail to postmaster@domain.tld outside the Smartermail the SM cannot deliver the message.

The SMTP log contains the message and it's saved in the Spool. In the deliver log initiate the process the message and delete the message and it's not delivery to the recepient.

OBS: No AV on this server. Using SM 14.2.5711.

In the old version 11.7 work's fine.

SMTP-LOG
========
13:58:47 [177.66.170.9][11066056] rsp: 220 sm05.inetweb.com.br
13:58:47 [177.66.170.9][11066056] connected at 2/24/2016 1:58:47 PM
13:58:47 [177.66.170.9][11066056] IP in authentication bypass
13:58:47 [177.66.170.9][11066056] cmd: EHLO smtp.mailserverpro.com.br
13:58:47 [177.66.170.9][11066056] rsp: 250-sm05.inetweb.com.br Hello [177.66.170.9]250-SIZE 52428800250-AUTH LOGIN CRAM-MD5250-8BITMIME250 OK
13:58:47 [177.66.170.9][11066056] cmd: MAIL FROM:<cleber.saad@inetweb.com.br> SIZE=3819
13:58:47 [177.66.170.9][11066056] rsp: 250 OK <cleber.saad@inetweb.com.br> Sender ok
13:58:47 [177.66.170.9][11066056] cmd: RCPT TO:<postmaster@sm06.inetweb.com.br>
13:58:47 [177.66.170.9][11066056] rsp: 250 OK <postmaster@sm06.inetweb.com.br> Recipient ok
13:58:47 [177.66.170.9][11066056] cmd: DATA
13:58:51 [177.66.170.9][11066056] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
13:58:51 [177.66.170.9][11066056] rsp: 250 OK
13:58:51 [177.66.170.9][11066056] Data transfer succeeded, writing mail to -136011999456.eml
13:58:51 [177.66.170.9][11066056] cmd: QUIT
13:58:51 [177.66.170.9][11066056] rsp: 221 Service closing transmission channel
13:58:51 [177.66.170.9][11066056] disconnected at 2/24/2016 1:58:51 PM

DELIVERY-LOG
============
13:58:49 [99456] Delivery started for cleber.saad@inetweb.com.br at 1:58:49 PM
13:58:57 [99456] Skipping spam checks: No local recipients
13:59:00 [99456] Delivery finished for cleber.saad@inetweb.com.br at 1:59:00 PM [id:-136011999456]

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Bruce Barnes Replied

2/24/2016 at 11:11 AM

Look at the delivery logs to see why it was deleted as part of the delivery process

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

CLEBER SAAD Replied

2/24/2016 at 12:04 PM

Hello Bruce. How are you?

The delivery log only have the 3 lines:

13:58:49 [99456] Delivery started for cleber.saad@inetweb.com.br at 1:58:49 PM
13:58:57 [99456] Skipping spam checks: No local recipients
13:59:00 [99456] Delivery finished for cleber.saad@inetweb.com.br at 1:59:00 PM [id:-136011999456]

Bruce Barnes Replied

2/24/2016 at 12:40 PM

Your delivery logs do not appear to be set to detailed. If they were, they would contain a lot more information about the transaction.

To get the best troubleshooting information out of them, DELIVERY, POP, SMTP, and IMAP logs should always be set to DETAILED.

CLEBER SAAD Replied

2/24/2016 at 1:38 PM

Bruce.
The SMTP and DELIVERY logs are detailed.

If I try to send an e-mail to ANYBODY@domain.tld work, but if it's postmaster@domain.tld don't work.

CLEBER SAAD Replied

2/28/2016 at 6:55 PM

This bug hás solved after upgrade to 14.3 version

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