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Smartertrack problem to log on
Problem reported by Fernando Vizuete - January 13, 2016 at 2:33 AM
Submitted
Good morning,
 
Yesterday I made the migration steps for transferring the tool go to another server, and now the old server, SmarterTrack not work for me, I get the following message in Login.aspx
 
"The page or resource you are accessing is not available or an error occurred."
 
It is quite urgent, as I have technicians unable to work.
 
I can tell what is the problem?
 
 
 
 

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Andrea Rogers Replied
January 13, 2016 at 10:19 AM
Employee Post
Hi Fernando,
 
I'm sorry to hear you're having trouble accessing your SmarterTrack installation after moving it to a new server. Can I ask if you followed the steps from our KB, Move SmarterTrack to a Different Server? If you did, please consider submitting a ticket to our support team. They can get direct access to the installation for further troubleshooting and get you up and running again as soon as possible. Unfortunately, there are many variables to consider for what may have caused this to happen. 
 
It doesn't look like you currently have a support ticket available on your account, so if you'd like to go this route, please let us know here or get in touch with our sales team at sales@smartertools.com. We can help you to purchase and submit a support ticket. Keep in mind, if this issue was caused by a bug in our software, your ticket costs will be refunded. 
 
Thanks! 
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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