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Auto close IMAP connections
Question asked by Thomas Nielsen - 11/27/2015 at 5:43 AM
Unanswered
Hi
I have an issue with clients having way to many IMAP connection to our SmarterMail server. This morning I found that one of my users had more then 1400 connection to our server from the same computer. Many of them has a duration that is more then 10 hours.
 
Is there a way to make SmarterMail auto close IMAP connection. I might have some IMAP clients that is not closing connection correct, but it is very hard to control.
 

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Matt Petty Replied
11/30/2015 at 9:00 AM
Employee Post
Command Timeout in the Protocol Settings area should close the connection if the server has not received a command within that amount of time. 
 
What is your timeout set to?
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Thomas Nielsen Replied
12/1/2015 at 1:36 AM
The command Timeout is set to 30 min. I believe that is default, but I have seen connections with duration for 18 hours.
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Matt Petty Replied
12/1/2015 at 8:21 AM
Employee Post
They might be sending a command at interval to prevent the connection from closing or they are sending email every <30 minutes. That timeout will only stop a connection that hasn't send a command after 30 minutes.
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
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