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When replying to a ticket, file cannot be attached with an error
Problem reported by Priory Federation IT Team - November 19, 2015 at 6:01 AM
Submitted
Hey guys!
 
We have a problem on SmarterTrack 11.3.5766.
 
When our agents choose to 'Reply' to a ticket and try to 'Attach File', upon selecting the file to upload it comes up with an error. But, if they attach a file when just viewing a ticket it allows?
 
Thanks for you help :)
 
Regards,
Martin

2 Replies

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1
Employee Replied
November 23, 2015 at 9:49 AM
Employee Post
Is it possible the file is too large? Try a smaller file does that work? Also, try going to Settings->Security-> Uploads and ensure the file type is allowed. if you want to give it a good test try just putting .* in there to allow all? If it seems its a file size issue you can go to your web.config file and change it to <httpRuntime maxRequestLength="20480executionTimeout="240"requestValidationMode="2.0maxQueryStringLength="4096/>
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Priory Federation IT Team Replied
December 1, 2015 at 2:55 AM
Hi Ashley,

I have placed the .* wildcard into the file security filtering and used a file which is 60kb and it still shows the error

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