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possible to pass variables to frmNewTicket.aspx?
Idea shared by Thalia Oster - November 16, 2015 at 10:55 PM
Proposed
Hi-
 
I want to create a link in our email campaign for sending my customers to the frmNewTicket.aspx to create a new ticket if they are having an issue with a particular product. So, I already know WHY they'd click the link.
 
I need to pass (at least) the subject variable to the form.
 
Is this possible?
 
Thanks-

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Employee Replied
November 17, 2015 at 8:14 AM
Employee Post
Hello, 
This is not possible, but you could make each product its own department. So the user can select which department (aka product) they are having problems with and can submit a different ticket template for the different departments. Or you can have each product be a different 'brand' so when they submit the ticket it will be a department inside that brand, so you would know.
Hope this helps,
 
0
Thalia Oster Replied
November 17, 2015 at 9:40 AM
Bummer..
Unfortunately, we're already utilizing departments and brands, so those aren't viable options for me.
So, I configured our ST's POP settings for the brand and department so that All Users (logged in or not) sending email directly to it would create a ticket. I was thinking that in this way, I could create a link in my campaign that will effectively pass the subject to ST and my agents would see it. (e.g. <a href="mailto: help@mydomain.com?subject=my special subject">Contact Us</a> )
 
But..I'm getting some errors in my POP logs. (I've changed the mail host and address for security)
 
 
00:01:46 Starting POP Import Session
00:01:46 Starting POP import for Customer Service Department
00:01:46 [mail.awebhost.com:help@mydomain.com] Connection to 123.123.123.123:110 succeeded
00:04:49 POP3 Monitor - Detected connection block
00:04:49 POP3 Monitor - Aborting current connection

00:04:49 [mail.awebhost.com:help@mydomain.com] Connection to 123.123.123.123 failed
00:04:49 Exception: System.Threading.ThreadAbortException: Thread was being aborted.
   at SmarterTrack.HelperClasses.Email.PopDownloadThread.#QJc()
   at SmarterTrack.HelperClasses.Email.PopDownloadThread.#PJc()
00:04:49 Exception: System.Threading.ThreadAbortException: Thread was being aborted.
   at SmarterTrack.HelperClasses.Email.PopDownloadThread.#PJc()
00:04:49 POP Thread Terminated
00:04:54 POP3 Monitor - Starting new POP3 thread
 
What causes a response like this?

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