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CardDAV sync not working on Mac OSX 10.10 and 10.11 with SM Ent. 14.x
Problem reported by Giorgio Borra - October 2, 2015 at 4:24 AM
Submitted
I have a big problem when syncing accounts via CardDAV on Macbook Pro (OS X 10.11) and Macbook Air (OS X 10.10)
 
No Mac works with CardDAV connection to SmarterMail Enterprise in ver. 14.x (included ver. 14.3).
 
The setup of the account works correctly (see https://portal.smartertools.com/kb/a2784/sync-smartermail-with-apple-address-book-and-ical-osx-10_7-lion.aspx) but in Mac Address Book we don't have any addresses.
If I create a contact in Mac I can see this contact in SM.
If I create a contact in SM I can't see anything in Mac.
First server with this problem have a SSL certificate installed, EWS and Active Sync enabled for domains and users.
It works on a Windows 2012 server in hosting on a server farm.
 
Please Is there someone that could help me to understand the problem ?
One of my customer is ready to migrate entire domain to Office Online if this feature in not solved.
 
Thanks
 
Giorgio
 

2 Replies

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Bruce Barnes Replied
October 2, 2015 at 8:00 AM
see this thread:
 
 
You'll have to open the new CALDAV LINK FINDER in SmarterMail 14.3 to see if you can get caldav to work in any MAC device.
 
Baring success there, then open a support ticket to further this.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
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Giorgio Borra Replied
October 4, 2015 at 9:35 AM
Thanks Bruce, but is not related to Calendar.
The problem is with Contacts.
In Contacts menu there's not "get CalDAV URLs" like in Calendar section.
I have try to setup a CardDAV account (MacBook OS X 10.11) with this syntax:
 
username: name.surname@domain.com
pasword: xxxxxxxx
 
setup works fine but in contacts I can see only 100 contacts, I can't see the other 2.200 contacts. I can see all the 2.300 contacts only login via web in SmarterMail.
 
And with this situation if I insert a contact in Apple Address Book I can see this contact in SM web.
If I insert a contact in SM web I can't see in Apple Address Book even if I wait 1 hour (tested).
 
I Think this is a bug, I have try with different Mac with different server and different SM versions (13.2 - 14.2 - 14.3).
No one works.
 
Giorgio
 
 

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