Where is the MSI installer?
Question asked by Martin Schaible - August 12, 2015 at 12:45 PM
We used to work with the MSI-installer of SmarterMail for new installations and update. For both tasks we're using our software deployment. SmarterMail will be deployed silently with no user interaction. Therefore the MSI file was used instead of the exe file.
Unfortunately SmarterTools does not offer the download of the MSI file anymore. Any reason for this?

4 Replies

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Bruce Barnes Replied
August 12, 2015 at 12:55 PM
While I am not answering for SmarterMail, I suspect the MSI installer may have been discontinued because of the new requirements that the installer check for several required files and prerequisite software.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
Martin Schaible Replied
August 12, 2015 at 2:06 PM
Also an MSI installer can check dependencies and would throw an error, mostly an 1603, if eg. the libraries are not installed. Form a technical point of view, this wouldn't a reason to discontinue the MSI installer.
Andrea Rogers Replied
August 12, 2015 at 2:23 PM
Employee Post
Hey Martin!
The MSI installer was removed from the Downloads page because we noticed too many customers using it incorrectly and it caused issues with their installations. You can find it below:
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
Martin Schaible Replied
August 17, 2015 at 10:52 AM
Hi Andrea
Many thanks, you saved my day!

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