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Searching for a string with a period not functioning
Problem reported by secretwep - August 6, 2015 at 2:29 PM
Submitted
Using the Search function at the top of the message listing is not working for strings containing periods.  I often search for IP addresses (just as an example) within a folder containing error logs and it does not work in SmarterMail 14.1.  The same goes when I search for content containing programming namespaces such as "System.Web.IHttpHandler".  Is this expected behavior?  If this is a feature, it is going to make it really difficult to do my job the way I used to.
-John

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Rod Lasky Replied
August 7, 2015 at 3:35 PM
Employee Post
Hi John,
I've just tested this functionality locally, and I'm not receiving any errors in advanced search.  Did this begin after a recent upgrade?  If so, was the previous version uninstalled prior to that upgrade?
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
secretwep Replied
August 8, 2015 at 10:39 AM
Hello,
 
This is regarding "Using the Search function at the top of the message listing", not the advanced search.  I'm just searching messages within the current folder.  In my particular case it is a folder full of server exceptions that are mailed to me; however, I tested it in other folders looking for items that have periods and it seems that periods are not interpreted as periods, but rather as special characters. This was not the behavior in v7.x as I could definitely search for items containing periods.
 
John
 
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Curtis Kropar www.HawaiianHope.org Replied
August 12, 2015 at 10:32 AM
Rod,
Search needs a complete overhaul.
(both the search box and the "advanced" search)
Likewise, We cant find periods.
 
Here are some of my observations of trying to use the search box, not advanced search:
1) It seems that the periods are treated like spaces.  (or some other special character)
We have a folder with email alerts regarding the various domain names.  Domain names are contained in single quotes.  So for instance we have : " 'KWOHawaii.org' has exceeded a storage limit"
Searching in the search box for the domain "KWOHawaii.org" (without quotes)  returns no results. 
Searching for a phone number like "808.352.8800" which is in the signature of most of our emails, returns no results
 
2) When you search for a term with spaces, it seems like it does the search as an "or" not an "and".
If you search for "storage limit"  it will return results with "storage" OR "limit"  not the actual literal string "storage limit"
I just did a search for "open office"  it found an email with the words "open" and "office" within the email, but separated. In fact i had to look at "raw content" to actually find those 2 words as they are not in the visible body of the email.
--- Subject: HTI MS OFFICE
--- Content-Type: application/octet-stream; name="ms openid keys.xlsx"
 
3) searches seem like they only work with results at beginnings of words. In other words the search is looking at LEFT(search-term) and not CONTAINS(search-term)
Again, as in the first example we have domain names contained in single quotes : 'KWOHawaii.org'
Searching for   KWO  returns NO results
Searching for  'KWO  returns NO results (but makes the search pause a long time)
- with multiple emails containing the term "StoreOutgoingMessagesStatistics"
searching for "message" will return no results, or rather does not return any email with the string "StoreOutgoingMessagesStatistics"
 
 
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.
2
Paul Blank Replied
September 27, 2015 at 11:18 AM
Would be nice to see searches work as well as they do in gmail. 
1
Curtis Kropar www.HawaiianHope.org Replied
December 23, 2015 at 10:14 AM
Bump
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.
1
Randy Armbrecht Replied
March 8, 2016 at 9:26 AM
we too noticed the search function in WebMail go from being pretty reliable and useful to non-existent somewhere in the last update or 2 that we did.  Doing the QUICK search now turns up nothing at all, no matter what you search on - left part of word, or included string within word, From, subject or body text.  The ADVANCED search turns up only a partial list of all items that it should be finding.
 
We are currently on v14.4.5801
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Curtis Kropar www.HawaiianHope.org Replied
December 11, 2016 at 4:39 AM
Hi
Has this BUG been fixed yet in any Smartermail Version Newer than :
SmarterMail Enterprise Edition
Version 14.4.5801
?
 
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.

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