Users can't opt-out of email surveys
Problem reported by Nathalie V - June 29, 2015 at 5:10 AM
SmarterTrack 10.x
The surveys users get after their ticket is closed has a link where they can change their settings:
"You're receiving this because you are a registered user of xxxxxxx. You may change email notifications in My Settings."
However, the settings area has no where to opt-out of surveys.  The Email Settings only pertain to community settings (subscribing to threads, sending digest emails, sending email for new comments"
There is nothing about email settings for surveys.
We've had multiple users request to opt-out of survey emails, and since the default footer indicates there should be a way for users to do this, please advise how/where?
Thank you

1 Reply

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Steve Reid Replied
June 30, 2015 at 7:26 AM
This is very important for Canadian users also. It is now law that a direct opt out link is contained within any automated email sent out.

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