Cyren issue
Question asked by dean brown - June 11, 2015 at 5:45 AM
Cyren is flagging an email as spam if it contains a hyperlink:
X-SmarterMail-Spam: Bayesian Filtering, Commtouch 30 [value: Confirmed]
Body of the email:
But not if it this:
X-SmarterMail-Spam: Bayesian Filtering, Commtouch 0 [value: Unknown]
The email is from a gmail user

7 Replies

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Bruce Barnes Replied
June 11, 2015 at 6:21 AM
What version of SmarterMail are you running?
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
dean brown Replied
June 11, 2015 at 6:47 AM
13.4.5603 enterprise
dean brown Replied
June 17, 2015 at 1:00 PM
Any ideas?
It's really messing up a major client...
Tim Uzzanti Replied
June 17, 2015 at 1:10 PM
Employee Post
You would need to send an email to support@cyren.com with this information.
We send a hash of the message to Cyren and then they take it from there.
Let us know what they say,
Tim Uzzanti
SmarterTools Inc.
(877) 357-6278
dean brown Replied
June 17, 2015 at 2:04 PM
Thanks - looks like the domain is flagged as a possible spam sender
Still not sure why the domain name doesn't trigger it, though the hyperlinked version does - I'll contact their support...
dean brown Replied
June 18, 2015 at 5:31 AM
This is what I got from Cyren tech support (so far):
"Cyren is a technology partner of SmarterMail. We are not familiar with the product settings and functionality. We do suggest you contact SmarterMail for technical support of the product.
Cyren Support"
Brian Ellwood Replied
June 18, 2015 at 10:46 AM
Perhaps ST can tell the OP how to obtain the hash of each message so he can then provide it to Cyren for diagnosis?
OR perhaps the OP can give Cyren the IP address of his mail server and ask Cyren to review hash logs to provide further details.
I'm not pointing any fingers here but it's really not that difficult to provide quality customer service when you want to =D

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