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Native Android App for Smartertrack
Idea shared by Robert Skillings Jr - October 13, 2014 at 3:59 PM
Under Consideration
Hi Everybody,
 
Our Company loves using SmarterTrack but the biggest complaint is the lack of a native Android Application to interact with our Tickets while on the go. We find the Mobile Web Browser clunky and complicated for quickly checking our tickets and updating the tickets. It would be nice to have a native application that we can open that has a better UI design that shows the status inside the App. I know that a Mobile App is what has caused similar companies I have worked at to switch to an inferior helpdesk software.

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4
Brian Pavlidis Replied
July 9, 2015 at 12:03 PM
A very helpful feature.  Although the mobile client is a huge plus, an app would be great.  The current method of scrolling around the screens and all the jumping between sections of the ticket needs some improvement.
 
Still love the flexibility this product gives us, just want it to be even better!
3
Ben Santiardo Replied
July 14, 2015 at 8:16 AM
I would say a Mobile App would be appreciated, for both iOS and Android platforms. Not just Android.
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Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES
6
tweakservers Replied
July 16, 2015 at 8:19 AM
One vote for a more native mobile apps for SmarterTrack as the built in mobile currently is really not mobile optimized.
Authorized SmarterTools Reseller. Ask Us For Your 10% SmarterTools License Purchase for entire Jan 2015.
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