If you haven't already, it may be best to submit a Support ticket for this, and grant access to your installation so our guys can get in and take a look. You can also supply Web access so one of our agents can see the issue first hand. Chances are this is a bug in how SmarterTrack is handling international characters so the ticket would be refunded. However, the ticket is the best way to get our support guys inside your install so they can further troubleshoot the issue.

Thanks. 

 

Hi,

 

I have upgraded to latest version 10.6.5555.0 but this doesn't work.

I try with some KB article title:

 

1. á1-à2-ạ3-ả4-ã5-â6-ấ7-ầ8-ậ9-ẩ10-ẫ11-ă12-ắ13-ằ14-ặ15-ẳ16-ẵ17

2. é1-è2-ẹ3-ẻ4-ẽ5-ê6-ế7-ề8-ệ9-ể10-ễ11

3. ó1-ò2-ọ3-ỏ4-õ5-ô6-ố7-ồ8-ộ9-ổ10-ỗ11-ơ12-ớ13-ờ14-ợ15-ở16-ỡ17

4. ú1-ù2-ụ3-ủ4-ũ5-ư6-ứ7-ừ8-ự9-ử10-ữ11

5. í1-ì2-ị3-ỉ4-ĩ5

6. đ1

7. ý1-ỳ2-ỵ3-ỷ4-ỹ5