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What triggers Manual Ticket Events?
Question asked by Jeff Wall - April 21, 2015 at 2:04 PM
Answered
Setting up a manual ticket event to trigger off a custom Field Identifier created in custom fields > field definitions. Data type is a drop down list.
I need an email triggered when the value is change in the drop down list from one value to another. 
 
Process would be to open a ticket change the drop down custom field value and email triggered.
 
Email works fine for other triggers just not in a Manual Ticket Event.
 
Any help / suggestions would be great.
Thanks
 
 

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Jeff Wall Replied
April 22, 2015 at 7:47 AM
Thanks, That works. 

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