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Group selection error when creating new ticket
Problem reported by Otto Keravuori - April 5, 2015 at 10:02 AM
Resolved
If you click to create a new ticket. Before choosing group, click Incoming Ticket and then goto Group selection, you see only Group names and those are not grouped under Departments

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Andrea Rogers Replied
April 6, 2015 at 10:27 AM
Employee Post
Thank you for the report, Otto! I see this behavior as well.
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Otto Keravuori Replied
April 10, 2015 at 1:05 PM
Hi,
 
will this be included in the next minor update?
 
..Otto
1
Employee Replied
April 14, 2015 at 2:16 PM
Employee Post
Hello Otto,
 
This issue has been fixed and will be released with the next version.
 
Thank you,
 
 

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