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Anyone received a message saying "mailbox size limit exceeded" without apparent reason?
Question asked by Alli B - March 30, 2015 at 7:06 AM
Unanswered
I recently received an email from System Administrator saying that our 5 MB limit had been exceeded and further emails would be rejected, but there were only a few emails in the inbox ranging from 2-270 kb each. I have now purged the emails in the "Delete" folder. Does anyone know what else could have triggered this message?
 
Is there any way to find a list of email addresses that had been rejected during this time? Thanks!

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Linda Pagillo Replied
March 30, 2015 at 7:23 AM
Hi Alli. All of the mailboxes contribute to the overall size of the account. For example, Inbox, Junk, Sent Items and Deleted Items all come into play. As for finding the addresses that were rejected, you could probably do a search in your Smartermail SMTP log for "Mailbox Size Limit Exceeded" to find them. I hope this helps. Thanks.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
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Bruce Barnes Replied
March 30, 2015 at 1:34 PM
Does the user have files stored in their account?
 
Do they have files attached to their messages in their INBOX?
 
You already stated you checked the user's DELETED folder.  Do they have any other folders, or sub-folders, setup?
 
Do they have a SPAM folder?
 
Do they have mailbox folders for external accounts which are downloading mail from those sources and storing on the SmarterMail server?
 
Everything in the mailboxes and the LOCAL files is counted in the user's storage
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

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