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contact groups in webmail only
Idea shared by digital.iway - March 25, 2015 at 4:42 AM
Proposed
I would like to request that contact group functionality be added to webmail only so at least we have that functionality for clients.  There have been many request for this and the category system / alias option is not effective or user friendly.
 
I understand that contact groups do not sync with EAS and I am not asking for it to sync, but to have it disconnected is better than not having it at all.
 
Please vote this up and consider this functionality as it would be a huge value add to the user experience.
 
 
 

8 Replies

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1
Joe Burkhead Replied
March 30, 2015 at 7:29 AM
I heartily concur. This area is the biggest area of complaint for our users. Any system that is marketed as a Microsoft Exchange replacement MUST have this feature!
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FlexWS Replied
April 2, 2015 at 6:48 AM
Please add support for groups! (or let us import categories in the meantime)
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digital.iway Replied
April 2, 2015 at 8:23 AM
I agree 100% and I hope this GROUP functionality can get some consideration.  Once my clients find out they cannot create groups they start questioning me about other options and it always turns into a office 365 exchange discussion which is becoming a huge issue for me and will eventually turn into loss of revenue.  I find myself explaining to them cost vs benefit when using SM, but functionality it now becoming more important than cost to more and more of my clients. 

For our company there has always been a sweet spot where my clients outgrow SM and need MS exchange.  This if fine and it has always been large clients with advanced needs, but now that sweet spot is moving to smaller clients with costs dropping on exchange 365. 
 
Don't get me wrong I am behind SM 100% and I think the product is great, but am I the only one seeing this??
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Merle Wait Replied
April 2, 2015 at 10:46 AM
Ditto, we have had two huge clients move to Office365, because we can't match their functionality.   
If we can match or exceed these type of features, our bottom line will continue to be harmed.
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Joe Burkhead Replied
April 2, 2015 at 11:22 AM
And it "seems" that the fix would be fairly straightforward. Simply give each user the permission to create his/her own Alias groups. Already have the Alias function, so this should not be like reinventing the wheel.
 
 
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Bruce Barnes Replied
August 18, 2015 at 7:14 PM
U don't believe the bulk of the problem lies with SmarterMail, but with Microsoft, who keeps changing how both Exchange and Office work and interact with each other. I believe SmarterMail is attempting to get this sorted out so they can provide a working solution.
Bruce Barnes
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1
digital.iway Replied
September 26, 2016 at 5:18 AM
Just curious if there will be any changes / additions in SM16 to improve the functionality of contact groups / categories.  I just had a client that are moving off of the xfinity email to my service and the first thing they mentioned is that they could create contact groups by drag and drop with xfinity and now they are having difficulty with SM.  
 
if categories need to remain then it would be nice to have some type of batch category assignment or category area they contact can be visually seen to drag and drop for an easy add and remove.
 
hopefully ST can provide some updates as to the progress of this feature.
2
kevind Replied
September 26, 2016 at 12:54 PM
Yes! Here's a link to a similar post which is the 3rd most-voted-for thread in the entire forum: https://portal.smartertools.com/community/a86530/add-category-group-pane-to-contacts.aspx
 
Clearly there's a demand for this. The current 'group' functionality (aka categories) is difficult to use and needs to work more like other email systems. Please vote for both of these threads and maybe we'll see it fixed.

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