Mail in folder but not displaying?
Problem reported by Jonathan Spence - March 24, 2015 at 11:21 PM
Hey guys,
I've had a few lingering problems with my sent items box for a while including an inability to search. Working with Smartertools support I completely deleted then recreated the index which seemed to have helped that. However now I went to find an old sent item but couldn't find it. On closer inspection I'm missing about 1 years worth of sent items! I checked the server and the files are in the folder for the missing days. Any ideas?

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Bruce Barnes Replied
March 24, 2015 at 11:48 PM
  1. Log out of the user's account.
  2. Stop the SmarterMail service.
  3. Delete the file, "mailbox.cfg," found in the directory which contains the files for the folder with the "missing e-mail" 
  4. Start the SmarterMail service
  5. Log back into the user's e-mail account
  6. The mail should all be back.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

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