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Exchange Active Sync Outlook Users cannot use Follow Up icon like they were used to doing with POP3 or Exchange accounts
Idea shared by Marc Winger - March 24, 2015 at 10:38 AM
Under Consideration
Can SmarterMail (when using Exchange Active Sync), make use of the icon in Outlook labeled "Follow Up"? Exchange users and POP3 users are used to being able to specify a date when they want to follow up. (i.e. Follow Up -> Today, Tomorrow, This Week, Next Week, No Date, Custom).
 
Thanks!
Marc
 
Follow up options with MS Exchange or POP3 accounts
Follow Up options with MS Exchange or POP3 accounts:
Follow Up options with SmarterMail EAS or IMAP:
Follow Up options with SmarterMail EAS or IMAP:

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1
Steve Reid Replied
March 25, 2015 at 5:38 AM
He states Exchange Active Sync not IMAP.
 
In my followup drop down I just have a flag option.
1
Marc Winger Replied
March 27, 2015 at 10:22 AM
Exactly.
2
Robert Emmett Replied
March 31, 2015 at 4:33 PM
Employee Post
Marc, thank you for bringing this up.  The IMAP RFC does not specify follow-up flags anywhere in the specification. This is more than likely a extension that Microsoft included in Outlook outside the original RFC specs.  EAS does specify additional fields that SM currently does nothing with, namely, the start and end dates/times.  This is not a bug.  However, I can see the value of adding such functionality.  I am changing this from a Problem to an Idea thread and adding it to our features request list for further discussion by the dev. team.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Goran Ranogajec Replied
August 20, 2015 at 6:56 AM
I'd also like to add another problem with this. When i use active-sync, I have flag and clear flag under follow-up. The problem is if I click on the flag next to email, i have 3 states. Unflagged, flagged and complete. When complete syncs to server, it becomes flagged. I have a user who tracked her emails using that method, and has had a bunch of problems because of it. I guess Microsoft is to blame here(Since I don't think they should allow different flags if they aren't in follow-up), but it would still be nice if you could implement at least 3 flags.

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