Hello Anthony,

 

Thanks for the information. Can you please verify the specific version of SmarterMail that you have installed. What are the settings enabled for the Auto-block Grace Period and User Notification Timing ? To my knowledge we have made one or two changes to the password requirements in SmarterMail 13.2x build. This may be corrected if you have the opportunity to upgrade to the latest build available.

 

Please let me know and I will continue to test this on our end.

 

Thanks.

 

Hi Joe,

We are using v13.2.5511 Enterprise

Auto Block grace period was set to 30. We have since extended that to 45 and unchecked the "Disable outgoing SMTP when auto-block grace period ends" oprtion  until we know all the impacts

User Notification timing is 28, 14, 7, 3, 2, 1

Wait to hear from you.

Antony

We just experienced the exact same issue after upgrading to SmarterMail Enterprise v13.3.5535 (from v13.1.5451 which did not have this issue). We have "Disable password strength for existing passwords" enabled for "grandfathered" accounts and only want to enforce Password Requirements on new accounts & new passwords. We had quite the Customer Support issue this weekend when several thousand users received an automated Password Policy Violation email from our SmarterMail server.

Hi Joe

Just wondering if any progress has been made on this issue?

Look forward to hear from you.

Regards

 Antony

Bump? Has this been fixed?

4 months without a response on a bug that is reported to still exist...

Hey Smartertools

May we please have an update on this issue/bug.

It appears that Joe's earlier response has been removed from the thread.

 

Please see the last post in this thread: http://portal.smartertools.com/community/a86425/disable-password-strength-for-existing-passwords-does-not-work.aspx#91099