Block specific email addresses, domains or IPs?
Question asked by Michael Woffenden - January 20, 2015 at 6:27 PM
We're getting spammed repeatedly from the same email address.
Does SmarterTrack provide any way to block specific email addresses, domains or IPs?
Michael Woffenden
Founder and President
Information Results Corporation

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Employee Replied
January 26, 2015 at 4:31 PM
Employee Post
Hello Michael,
Thank you for the inquiry. I believe the best way to handle this would be to either setup a blacklist or other filter on the mail server level since SmarterTrack will use your existing mail server for incoming and outgoing messages.
If there are specific email addresses that still come through, you can create either a System or Agent level event within the application.  You event may pertain to the specific email address or domain that you would like to filter.  You could have the event action set to auto-close so the tickets will not be distributed amongst the agents.
Thank you.
ahmed zia Replied
January 26, 2015 at 11:25 PM
this topic is very helpful for my problem...thanks !!!.............

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