Auto Log Out
Idea shared by jeremy aurich - January 16, 2015 at 3:07 PM
For security and privacy purposes, any user should be logged completely out of the application after a time out. I am told that there is no such function, only agents become inactive after the set time.

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Scarab Replied
January 16, 2015 at 3:49 PM
If you are running SmarterMail under Microsoft IIS then the SessionState Time-out defined either in your IIS Site Properties or in your Smartermail\MRS\web.config file determines when a user's session expires and they are automatically logged out of SmarterMail.
tweakservers Replied
January 18, 2015 at 1:38 AM
There should be an option for the agent setting on the group level that you can "tick" to auto log off the user after certain idle time.
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Bruce Barnes Replied
January 18, 2015 at 3:17 AM
@Tweekservers: Have to back you on the auto-logout request Auto-logout is a non-negotiable requirement of the HITECH part (computer and network security ) of the HIPAA laws in the United States. The regulations are, pretty much interpreted as: either the user who is logged into a workstation locks the screen, blanking the ability of someone who can see the data, at the time of their approach to the user's workstation, or ligs out completely. Additionally, if the user us not actively working in the software, the software should either lock, and bkank, the user's screen, or lig them out after a short period of time. Ligout us preferred to screen locking and blanking, especially in high traffic and shares access point situations. The security and integrity of the data is always the first consideration. The most recent iteration of the HIITECH rules went Into effect on 26 March, 2013. An overview, with appropriate links to the final rules, can be found at:http://www.hhs.gov/ocr/privacy/hipaa/understanding/special/healthit/index.html
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